ZcaniZCANI / refund policy
Refund & cancellation policy
Different payments have different owners. Contact the party that received your funds.
Restaurant orders
Food cancellations and refunds are handled by the restaurant. Contact the restaurant promptly with your order number and payment reference. Eligibility depends on preparation status and the restaurant’s stated policy.
Subscription payments
For an incorrect, duplicate, or unactivated package payment, contact the platform administrator with your account email and transaction reference. Requests are reviewed against the payment records. Submitting a reference is not proof of an approved refund.
Refund processing
Any approved refund is returned through an agreed payment method. Processing time depends on the receiving bank or wallet. Never share passwords or wallet PINs to obtain a refund.